TOP RENT - You deserve the best!

Never book with these guys. Told me via phone that I could pay the depoid with debid card. Ones there it wasnt possible. To rent the car they told me to take the most expensive insurance pack (100 euro or so) and after I could do the deposid by depid card. Now more then a month later I am still waiting to get the deposid back. But they always have other excuses. Very bad company. Also unfriendely and slow workers at the pick up. Show less

I had a great experience with this car rental company. Booking online was simple, and pickup at the airport was smooth with friendly and helpful staff. They offered convenient add-ons like discounted car cleaning and a full fuel tank option. The car was brand new, and drop-off was quick and hassle-free. Highly recommended! Show less

Toprent baudu traktavimas ir serviso kokybe Sveiki, iki siol daug metu esu buvusi Toprent kliente, Kaune. Kaune viskas yra labai saunu, jokiu problemu nebuvo, vaikinai malonus, servisas geras. Kiek suprantu neseniai Toprent tapo kitos imones dalimi ir teko susidurti su Vilniaus padalinio servisu. Geguzes menesi issinuomavau masina Kaune, su servisu ir masina viskas buvo gerai . Padariau Kauno senamiestyje administracini nusizengima, ten negalima dabar ivaziuoti reikia susimoketi, ivaziavus tai pastebejau ir isvaziavau. Gavau is Kauno savivaldybes dokumenta kur yra nurodyta kaip ir kur ir kokia suma sumoketi. Tai buvo 10 Euru bauda. Ta pacia diena sumokejau tiesiogiai i savivaldybes saskaita. Kadangi parasiau Savivaldybes atsakingai darbuotojai gavau patvirtinima kad suma sumokejau ir viskas yra gerai. Deje praejus 2 dienom gavau emaila is Toprent kuriame paaiskinama kad uz ta pati adm nusizengima turiu sumoketi 50 €, prideda saskaita ir paaiskinamasis emeilas kuriame nurodoma kad jie jau uz mane bauda sumokejo. Kad nematyciau kokia ta bauda pateikiami tik 2 paskutiniai dokumento lapai ir jau atsiustame dokumente nesimato kokia gi ta baudos suma buvo (kadangi turiu is savivaldybes origina tai galiu matyti visa dokumenta). Atsiusta saskaita 50 € ir pranesta kad uz mane bauda jau sumoketa. Taigi as pati sumokejau adm bauda 10 € savivaldybiai, ir sprendziant is emailo turinio Toprent be mano zinios sumokejo po to kai as jau sumokejau pati. Kauno padalinys neatsiliepe teko bendarauti su Vilniaus padaliniu. Jauna mergina man paaiskino kad tai Toprent adm mokesti kadangi jiems reikejo pateikti duomenis. Skambucio metu mergina stengesi neigti kad bauda sumoketa nors ju paciu laiske tai aiskiai parasyta. Cituoju "Pasirašydami sutartį sutikote, kad bet kokios baudos ir administraciniai mokesčiai gali būti nuskaičiuoti nuo sutartyje nurodytos mokėjimo kortelės. Suma jau nuskaičiuota nuo Jūsų pateiktos kortelės." Mergina tik aiskina kad 50€ Toprent adm mokestis jiems nes jiems reikia zmogu laikyti kuris tvarko dokumentus, nes bendrai zmones daro daug nusizengimu. Mano tai pirmas nusizengimas. Mergina taip pat aiskina kad neturiu nusizengti ir nebus baudu. Pokalbis buvo karstas nes zmogus yra neismanantis nesupranta fakto kad juridiniai dokumentai nera pateikiami dalinai nes tai yra valstybinis dokumentas, ir kad laiskus taip pat reikia moketi rasyti skirtumas yra tarp "baudos" ir "administracinio pacios imones tai yra Toprent mokescio". Taip pat kuomet isreiskiau savo nuomone kad kuomet imone perejo ir tapo kitos imones dalis atsirado labai daug jaunu zmoniu su kuriais prasidejo problemos. Mergina staiga "jus diskriminuojate jaunus zmones! Jus turite kazka pries mus! " zodziu visiskas serviso kritimas Toprent. Nera issilavinusiu suprantanciu esme zmoniu. Mergina tik automatiskai kartoja kad tai administracinis ju paciu mokestis kuris yra nurodytas sutartyje . O i tai kad emaile sakoma bauda ir saskaitoje taip pat parasyta cituoju " bauda keliu eismo taisykliu pazeidimo mokestis" ir kad yra parasyta kad bauda jau sumoketa Toprent kas reiskia kad adm bauda jau sumoketa 2 kartus nes ir pati mokejau tiesiogiai i Savivaldybe , ji negali intelektualiai isgirsti ir suvokti, kad klientas kelia visiskai kita problema. Toprent gali israsyti saskaitas tik savo pacios imones administravimo islaidoms dengti, o tai yra visai kas kita tai nera "bauda". Deje atsiranda ivairus traktavimai . Idedu saskaitos kopija. Taigi isvadas darykites patys. Dokumentai pateikti nepilni, baudos suma paslėpta. Iš tikrųjų tai ne bauda, o administracinis jų mokestis, tačiau jis klaidinančiai pateikiamas kaip KET bauda. Mokestis nuskaičiuotas nuo kortelės be aiškaus pagrindo. Trūksta skaidrumo, profesionalumo ir pagarbos klientui. Show less

Standing here for 30minutes already, waiting for an employee to come. Called the phone number and they said they were waiting but we didn't show up (flight was delayed). Seriously? Is there no such thing as Internet to look the flight times up? Just incredible Show less

Arrived at Kaunas after booking car rental through booking.com only to be told i had to pay an extra £100 deposit as i did not have a credit card. Was then told inhad tontake their insurance out at €20 per day. I was told the deposit would be refunded after a month. Waited a month, no refund. Called them at least 6 times over a number of days. Different agents answered. One palmed me off to another and nearly 2 months on still no refund, accepted that ive lost out. Very disappointed and upset Show less

Gotta be careful what extras you're paying for as they may lie and overcharge you. Promise you free certain service and a big tank of cheap fuel, but when receipt is received via email much later, just to find out there was no free services and fuel tank they sold is actually small. Show less

Be careful when you sign the documents before taking a car for rent because you are signing that if you violate the traffic rules some unheard of company Admita will charge you not only a fine but another €50 on top... and I don't know for what.Since it is very easy to commit a violate in Lithuania, especially if you come from another country where the rules are different, you may have considerable losses. This company Admita fines you more than the police fine.For example: for wrong parking a fine is €15 but you will pay €65 . €50 will take from your card extra because you are signed. :(Choose rental companies carefully! Show less