RENT - You deserve the best

Updating my review as this company has just mocked me in mid day light. I have rented again as had a good experience before. Little did I know. I needed to extend my stay so I rang to extend rent. They had no problem with that but I later realised I needed insurance too which was not included with extension. I rang again to hold with the rent. Then I found that renting as new account is more cost efficient and insurance included than extending so I returned vehicle on time frame. However I was told that money already been deducted from my card for extension and they told it will be refunded. I have presented them with all documentation that car was returned. After long communication they have admitted the mistake and promised that refund will be issued. As of today is almost 4 month but no money received. Be aware as they are quick to take your money but no refunds. Show less

Amazing!The desk is located inside the airport and is very easy to find. I booked a car through Booking.com from June 5th to 13th.I was greeted by a polite staff member who explained everything to me from A to Z. I wasn’t aware of the late pick-up fee (my own mistake), and I was shown where to find all the relevant information about this.I also recommend buying petrol directly from this rental company, as it is cheaper than at local petrol stations. I had no idea this was possible—I was offered it on the spot.The car was clean and tidy, and thank you for offering to upgrade my booking to a larger car! However, I was happy to stick with a smaller one haha! Show less

Hi Top Rent TeamAs you can see from my booking sheet (attached) I rented a Car from you to go from Kaunas to Riga Airport.The Car was perfectly OKAt your service desk the gentleman that booked me in advised of the options for Insurance, Fuel and Cleaning requirements.When I asked about the Fuel policy he highly recommended I pay for a full tank as the cost per/litre was cheaper than purchasing at a station.I asked him would I use the complete TANK OF PETROL? Which he confirmed YES but I should only top up 5 litres if I needed to.Attached is a picture of the Tank showing I only use 1/4 of a Tank from Kaunas to Riga.Therefore I felt cheated by this person who wanted me to purchase a Full Tank.I filled the Tank to FULL (see picture) and now ask for a refund of the €74.34.As you can see from my receipt for Fuel I only used €32.02Please refund to the card I used for the payment.Awaiting your conformation. Show less

Bendra patirtis su „TopRent“ buvo gera. Automobilis buvo techniškai tvarkingas, važiavo sklandžiai, o nuomos procesas buvo paprastas. Darbuotojai buvo mandagūs ir profesionalūs.Tačiau buvo ir keletas dalykų, kuriuos būtų galima patobulinti. Automobilio atsiėmimo metu teko laukti beveik valandą, nes kurį laiką prie aptarnavimo stalo nebuvo darbuotojo. Taip pat automobilio langai ir veidrodžiai galėjo būti nuvalyti kruopščiau – jie atrodė tik nuplauti vandeniu.Nepaisant šių trūkumų, bendra patirtis buvo teigiama, todėl tikėtina, kad ateityje vėl rinkčiausi „TopRent“ paslaugas. Show less