TOP RENT - You deserve the best!

Arrived at Kaunas after booking car rental through booking.com only to be told i had to pay an extra £100 deposit as i did not have a credit card. Was then told inhad tontake their insurance out at €20 per day. I was told the deposit would be refunded after a month. Waited a month, no refund. Called them at least 6 times over a number of days. Different agents answered. One palmed me off to another and nearly 2 months on still no refund, accepted that ive lost out. Very disappointed and upset Show less

Zapomnij o odzyskaniu swojego depozytu 300€ !!!!! (na który trzeba czekać 30 dni) zawsze znajdą coś żeby nie oddać twoich nie małych pieniędzy, bardzo ciężki kontakt i bardzo nie miła obsługa po zakończeniu umowy wynajmu traktują cię jak śmiecia !!! Kasują cię za co chcą i ile chcą, auto inne niż zamawiałem o wiele gorszym standardzie , brudne na zewnątrz i nie posprzątane w środku, choć oczekują oddania auta posprzątanego lub uiszczenia opłaty 15€. Wykupienie dodatkowych ubezpieczeń plus dodatkowe 50€ jeśli jedziesz za granicę. I nie wiem co tam jeszcze ale z taniego wynajęcia auta zrobił się rachunek jak bym wynajął prywatny samolot na kilka dni !!!! Nie polecam nie skorzystam więcej i WSZYSTKICH OSTRZEGAM PRZED TYMI OSZYSTAMI !!!! Show less

Super smooth experience with TOPrent. I fly to Lithuania often for work, and this time I landed very late at midnight in Kaunas, but the staff was still there waiting for me at the airport with the keys ready. The girl who helped me was very friendly and explained everything clearly.The whole process was easy, fast, and stress free. Their prices were also better than other rental companies I’ve used before for the same car category.Everything was perfect. Highly recommend TOPrent if you’re visiting Lithuania and need a reliable rental car. Definitely renting from them again on my future trips. Show less

Avoid this place. Unprofessional service.Don't expect any help or flexibility if something goes wrong. The staff at the front desk is extremely unprofessional — the agent simply walked away while I was trying to resolve a documentation issue. They are only interested in taking your money and will not enter your situation or offer any compromise. Zero customer support. Better rent elsewhere.The only reason for 2 stars is the Vilnius office. I managed to call them, and they were the only ones who actually explained the situation and tried to help. Total lack of empathy in Kaunas, but good support from the Vilnius team. Be careful when booking here! Show less

In overall, good price and good condition of a car.Needed to wait in order to pick up the car because couter was closed. Called to customer service and was transferred to another opened counter(Enterprise). Furthermore no any issues. Will rent from them again. Thanks Show less

Rented a Car from Toprent with a child seat for a family holiday. I was offered a broken seat, when I refused I was offered a seat that was the incorrect size and very dirty. Eventually had to borrow a seat from another company. I won't be using them again. Show less