RENT - You deserve the best

The car rental experience was fine, but a week after the rental, I received an email saying we'd been fined. The email didn't include the actual fine; instead, it was an invoice from this company, TOPRENT, which doesn't verify the fine's authenticity. We replied to the email asking them to send us the police report, but they flatly refused. This leads us to believe we've been scammed and charged for the fine to make extra money. The money was taken directly from my bank account without any recourse. I absolutely do not recommend this company. Show less

I was happy for more then 5 years until now.In the middle of my holiday rental time start noise when braking I checked my self anwas in very low condition brake pads and disc, how they can rent a cars in this condition I could kill my self , because of them also gear box noising when start engine or switch off on arrival pick up the car I was booked for manual gearbox car , but they haven't got in stock!! and lastly they charge me for fuel missing!Never back again and not recommend this rental company! Show less

If you're looking for professional service, reliable cars and good price, look no further 🙂 Have been using TopRent services for years, not a single complaint. Don't worry if the flight is delayed, there will always be someone waiting for you with the car ready for you. Show less

Never book with these guys. Told me via phone that I could pay the depoid with debid card. Ones there it wasnt possible. To rent the car they told me to take the most expensive insurance pack (100 euro or so) and after I could do the deposid by depid card. Now more then a month later I am still waiting to get the deposid back. But they always have other excuses. Very bad company. Also unfriendely and slow workers at the pick up. Show less

Worst customer service, you can get the young lady at the counter was rude tried to scam me with selling extras when i dont need them. And her words was your private insurance means nothing to us, and if you don’t want the car just leave. Please reach out to as i would like to put formal complain against one of your staff members, incident happened Friday 5th of December at 1pm Kaunas airport. Show less

The person working there is of questionable mental state. Very arrogant for no reason, absolutely no chance of having your questions answered. Contradicts himself, says it's up to the rental broker to decide whether debit cards are accepted. To get our money back we had to communicate with the broker (rentalcars.com), who told us to go back to the office so we could have a call over the speaker. When I came back to the office and mentioned a refund he quickly got angry, basically kicked me out, locked the office and disappeared. During this time other customers came and left. As a customer I've never been treated so bad because I'm never confrontational when solving issues. On the other hand when I called Toprent's central office they were reasonable in answering my questions.Avoid this place like the plague. 4 hours and 70 EUR wasted. Show less

Det er et rent fusk selskab, en tredje part udlejer, som tjener penge på at narre folk. Selvom man køber forsikring, den dækker ikke noget, selskabet er ikke tilgængelig telefonisk eller fysisk. Udlejning selskabet er også interesseret at tjene penge på alt - du skal vaske og gøre bilen rent inden returnering, personale virkelig uprofessionel og taler ned til folk. Hold jer væk! Show less