TOP RENT - You deserve the best!

Updating my review as this company has just mocked me in mid day light. I have rented again as had a good experience before. Little did I know. I needed to extend my stay so I rang to extend rent. They had no problem with that but I later realised I needed insurance too which was not included with extension. I rang again to hold with the rent. Then I found that renting as new account is more cost efficient and insurance included than extending so I returned vehicle on time frame. However I was told that money already been deducted from my card for extension and they told it will be refunded. I have presented them with all documentation that car was returned. After long communication they have admitted the mistake and promised that refund will be issued. As of today is almost 4 month but no money received. Be aware as they are quick to take your money but no refunds. Show less

The person working there is of questionable mental state. Very arrogant for no reason, absolutely no chance of having your questions answered. Contradicts himself, says it's up to the rental broker to decide whether debit cards are accepted. To get our money back we had to communicate with the broker (rentalcars.com), who told us to go back to the office so we could have a call over the speaker. When I came back to the office and mentioned a refund he quickly got angry, basically kicked me out, locked the office and disappeared. During this time other customers came and left. As a customer I've never been treated so bad because I'm never confrontational when solving issues. On the other hand when I called Toprent's central office they were reasonable in answering my questions.Avoid this place like the plague. 4 hours and 70 EUR wasted. Show less

When arriving to collect the car, we were told it was parked in the P1 parking area. After searching and not finding it, we went back to the office, but they sent us to the same parking area again. After another full walk around, the car was still nowhere to be found. Only after returning again did they tell us the car might be in another parking area located around 15 minutes away on foot.After finally picking up the car and driving only around 6 km home, the fuel gauge had already noticeably dropped, even though we were told the fuel tank was full.To make matters worse, after returning the car I received an email claiming there was a small scratch and they charged me €180 for it. The “scratch” looks more like something drawn with chalk rather than actual damage. When I asked them to provide video evidence, they started ignoring my requests and only kept repeating that the damage had already been confirmed.Avoid this company. Show less

Great price for the rental. However, I was not aware that the keys had to collected from Enterprise stall. The lady at the counter helped me with my insurance as I had bought the wrong policy through Ryanair.Overall, great customer service and quality of cars. Show less

Pliusai:-Nuomos punkto vaikinukai tikrai šauniai atlieka savo darbą yra labai paslaugūs, atsakantys į visus klausimus ir maloniai bendraujantys-Greitas dokumentų patikrinimas, mašinos atsiėmimas ir pridavimas.-Nuomavausi kelis kartus iš šios kompanijos. Mašinas gavau tvarkingas ir švarias.Minusai:-nėra nurodyta informacija, kad TopRent randasi Enterprise kompanijoje. (Visą šią informaciją radau tik per žmonių komentarus).-ĮSPĖJIMAS! Ši kompanija reikalauja kreditinės kortelės. Priima tik VISA ir MasterCard. Show less

Leider muss ich sagen, dass sogar 1 Stern zu viel für diese Firma ist. Insgesamt war ich anfangs ganz zufrieden mit dem Service, bis ich etwa 5 Monate nach der Anmietung meines Autos eine E-Mail von ihnen erhielt. Darin wurde mir mitgeteilt, dass sie mir 150 Euro abziehen, weil ich angeblich einen Strafzettel erhalten habe – was definitiv nicht stimmt.Es scheint, als würden sie auf diese Weise versuchen, ihr Geld zu verdienen, und das ist sehr schade. Ich kann diese Firma daher nicht empfehlen. Show less

Hi Top Rent TeamAs you can see from my booking sheet (attached) I rented a Car from you to go from Kaunas to Riga Airport.The Car was perfectly OKAt your service desk the gentleman that booked me in advised of the options for Insurance, Fuel and Cleaning requirements.When I asked about the Fuel policy he highly recommended I pay for a full tank as the cost per/litre was cheaper than purchasing at a station.I asked him would I use the complete TANK OF PETROL? Which he confirmed YES but I should only top up 5 litres if I needed to.Attached is a picture of the Tank showing I only use 1/4 of a Tank from Kaunas to Riga.Therefore I felt cheated by this person who wanted me to purchase a Full Tank.I filled the Tank to FULL (see picture) and now ask for a refund of the €74.34.As you can see from my receipt for Fuel I only used €32.02Please refund to the card I used for the payment.Awaiting your conformation. Show less