TOP RENT - You deserve the best!

The person working there is of questionable mental state. Very arrogant for no reason, absolutely no chance of having your questions answered. Contradicts himself, says it's up to the rental broker to decide whether debit cards are accepted. To get our money back we had to communicate with the broker (rentalcars.com), who told us to go back to the office so we could have a call over the speaker. When I came back to the office and mentioned a refund he quickly got angry, basically kicked me out, locked the office and disappeared. During this time other customers came and left. As a customer I've never been treated so bad because I'm never confrontational when solving issues. On the other hand when I called Toprent's central office they were reasonable in answering my questions.Avoid this place like the plague. 4 hours and 70 EUR wasted. Show less

Arrived at Kaunas after booking car rental through booking.com only to be told i had to pay an extra £100 deposit as i did not have a credit card. Was then told inhad tontake their insurance out at €20 per day. I was told the deposit would be refunded after a month. Waited a month, no refund. Called them at least 6 times over a number of days. Different agents answered. One palmed me off to another and nearly 2 months on still no refund, accepted that ive lost out. Very disappointed and upset Show less

Worst customer service, you can get the young lady at the counter was rude tried to scam me with selling extras when i dont need them. And her words was your private insurance means nothing to us, and if you don’t want the car just leave. Please reach out to as i would like to put formal complain against one of your staff members, incident happened Friday 5th of December at 1pm Kaunas airport. Show less

I had a great experience with this car rental company. Booking online was simple, and pickup at the airport was smooth with friendly and helpful staff. They offered convenient add-ons like discounted car cleaning and a full fuel tank option. The car was brand new, and drop-off was quick and hassle-free. Highly recommended! Show less

Labai sauni imone, labai patogus uzsakymo budas, net ir paskutine minute. Ne pirma karta naudojuosi ir visada labai patenkina aptarnavimu. Komanda labai paslaugi, efektingai paaiskina ir net padeda suderinti, bet kokius pokycius. Siuo kartu mane aptarnavo Marius. Puikus komandos narys. Aciu labai! Patariu visiems ieskanties automobiliu nuomos Lietuvoje pasinaudoti sios kompanijos paslaugomis. Show less

Amennyi rossz értékelést olvastam féltem egy kicsit miután megkötötték a korrekt árú bérleti megállapodást. Vettünk házzá természetesen biztosítást is. Eddig a folyamat online zajlott, közvetítő vagy köztes fél (pl booking) bevonása nélkül. Mikor átvettük az autót az ügyintéző korrekt volt. Semmi negatívat nem tudok mondani. Jelezte hogy a biztosítás amit vettünk mi előre alap szintű, célszerű lenne szintet emelni. Ha ezt megtesszük, akkor q kaució sem 300€, csak 100€, illetve kár, baleset esetén így az önrész 0€. Előre elmondta azt is, hogy a kaució csak 30 nap után fog visszajönni. Megvettük. Illetve ha nem akarjátok az autót takarítani,erre is lehetőség van 15€ ellenében. Az autón voltak apróbb sérülések, de ezt az átvételi lapon előre jelezték. (Lásd kép, semmi komoly). Az autó visszavétele is egyszerű volt. Az egy csillag levonás csak a nehézkes megtalálhatóság miatt van. Szóval nekem összességében pozitív a benyomásom a srácokról. Show less