RENT - You deserve the best

Puikus aptarnavimas nuo pradžios iki pabaigos. Automobilis buvo švarus, techniškai tvarkingas ir paruoštas laiku. Personalas malonus, profesionalus ir greitai atsakė į visus klausimus. Nuomos procesas paprastas ir be jokių nereikalingų problemų. Tikrai rekomenduoju „TOPRENT Car Rental Kaunas Airport“ visiems, kas ieško patikimos automobilio nuomos Kaune. Dar kartą ačiū už gerą patirtį!Dovydas aptarnavo Show less

I would not recommend TOPRENT based on my experience.I rented a car from TOPRENT at Kaunas Airport in May 2026. After my rental ended, the company charged my credit card €580 for alleged damage without providing any evidence. The invoice simply stated there was a "dent" and included no photographs, inspection report, or explanation of how the damage was linked to my rental.After I disputed the charge and requested evidence, TOPRENT admitted that the charge had been made in error and agreed to refund the money. Unfortunately, this was only the beginning of a lengthy and frustrating process.Over the following weeks, I received a series of contradictory emails. At various times, I was told that:the refund was being processed;the refund had already been sent;the refund had been sent on a specific date;the refund had been processed but no proof could be provided;the refund had not actually been sent due to another "mistake";the refund had been approved but was still waiting for someone to execute the payment.Every time I contacted customer service, I received a different explanation. Despite repeated assurances that the refund would be completed "within a few days," I had to wait several weeks before my money was finally returned.To make matters worse, because the refund was delayed for so long, I incurred additional interest charges from my credit card provider. I also lost money due to exchange rate differences between the original charge and the delayed refund. TOPRENT refused to reimburse either of these losses, even though they resulted directly from their mistake and the prolonged delay.The customer service throughout this process was disappointing. While staff repeatedly apologised, they were unable to provide accurate information or realistic timelines, and they repeatedly gave incorrect updates about the status of my refund.Mistakes can happen, but what matters is how a company resolves them. In my case, the handling of the dispute, the lack of transparency, the conflicting information, and the excessive delay in returning my money left me with very little confidence in TOPRENT.I hope TOPRENT improves its claims handling and customer service so that other customers do not have a similar experience. Show less

Hi Top Rent TeamAs you can see from my booking sheet (attached) I rented a Car from you to go from Kaunas to Riga Airport.The Car was perfectly OKAt your service desk the gentleman that booked me in advised of the options for Insurance, Fuel and Cleaning requirements.When I asked about the Fuel policy he highly recommended I pay for a full tank as the cost per/litre was cheaper than purchasing at a station.I asked him would I use the complete TANK OF PETROL? Which he confirmed YES but I should only top up 5 litres if I needed to.Attached is a picture of the Tank showing I only use 1/4 of a Tank from Kaunas to Riga.Therefore I felt cheated by this person who wanted me to purchase a Full Tank.I filled the Tank to FULL (see picture) and now ask for a refund of the €74.34.As you can see from my receipt for Fuel I only used €32.02Please refund to the card I used for the payment.Awaiting your conformation. Show less

Update for below: they have finally refunded me after more than 4 month and only when this review went viral. For that reason I am not taking it down nor changing my rating to make other people aware and more vigilant. Updating my review as this company has just mocked me in mid day light. I have rented again as had a good experience before. Little did I know. I needed to extend my stay so I rang to extend rent. They had no problem with that but I later realised I needed insurance too which was not included with extension. I rang again to hold with the rent. Then I found that renting as new account is more cost efficient and insurance included than extending so I returned vehicle on time frame. However I was told that money already been deducted from my card for extension and they told it will be refunded. I have presented them with all documentation that car was returned. After long communication they have admitted the mistake and promised that refund will be issued. As of today is almost 4 month but no money received. Be aware as they are quick to take your money but no refunds. Show less

Never book with these guys. Told me via phone that I could pay the depoid with debid card. Ones there it wasnt possible. To rent the car they told me to take the most expensive insurance pack (100 euro or so) and after I could do the deposid by depid card. Now more then a month later I am still waiting to get the deposid back. But they always have other excuses. Very bad company. Also unfriendely and slow workers at the pick up. Show less