TOP RENT - You deserve the best!

Updating my review as this company has just mocked me in mid day light. I have rented again as had a good experience before. Little did I know. I needed to extend my stay so I rang to extend rent. They had no problem with that but I later realised I needed insurance too which was not included with extension. I rang again to hold with the rent. Then I found that renting as new account is more cost efficient and insurance included than extending so I returned vehicle on time frame. However I was told that money already been deducted from my card for extension and they told it will be refunded. I have presented them with all documentation that car was returned. After long communication they have admitted the mistake and promised that refund will be issued. As of today is almost 4 month but no money received. Be aware as they are quick to take your money but no refunds. Show less

Worst customer service, you can get the young lady at the counter was rude tried to scam me with selling extras when i dont need them. And her words was your private insurance means nothing to us, and if you don’t want the car just leave. Please reach out to as i would like to put formal complain against one of your staff members, incident happened Friday 5th of December at 1pm Kaunas airport. Show less

No aparece por ningún lado el mostrador, y cuando por fin te enteras por Google Maps que es el mismo que enterprise rent-a-car, tardan muchísimo en atender a los cuatro que están delante. Después de haber recorrido dos veces el tramo lleno de nieve y helador del aeropuerto a la zona de alquiler de coches. Última vez. Show less

Arrived at Kaunas after booking car rental through booking.com only to be told i had to pay an extra £100 deposit as i did not have a credit card. Was then told inhad tontake their insurance out at €20 per day. I was told the deposit would be refunded after a month. Waited a month, no refund. Called them at least 6 times over a number of days. Different agents answered. One palmed me off to another and nearly 2 months on still no refund, accepted that ive lost out. Very disappointed and upset Show less

No tenían el coche manual que había contratado con Booking, decía el dependiente que solo tenía automático.No me llevé el coche que yo no había contratado. Fui tratado con falta de respeto por un impresentable. En fin...gentuza te puedes encontrar en cualquier lugar. Show less

Rented a Car from Toprent with a child seat for a family holiday. I was offered a broken seat, when I refused I was offered a seat that was the incorrect size and very dirty. Eventually had to borrow a seat from another company. I won't be using them again. Show less

rien n'est marqué dans les conditions.N'essayez même pas de louer une voiture si vous avez une carte de débit et non crédit car ils vous facturons 20 euros d'assurance.Si vous êtes jeunes conducteurs rajoutez 38 euros de frais. J'accepte le fait d'avoir des frais supplémentaires mais lorsque ils sont pas marqués dans les conditions de ventes j'estime que c'est du vol. Ce pays est un pays d'escroc voleurs fuyez à tout prix !!!! Show less