RENT - You deserve the best

Automobilio nuoma praėjo sklandžiai, tačiau buvau informuotas, kad mano vairuotojo pažymėjimo galiojimas yra per trumpas, nors vėliau neradau tokio reikalavimo paskelbtose nuomos sąlygose. Dėl to teko pirkti papildomą draudimą. Šiuo metu laukiu TopRent paaiškinimo dėl šios situacijos.The rental process was generally smooth. However, I was informed that my driving licence validity was not sufficient, although I could not find such a requirement in the published rental terms. As a result, I had to purchase additional insurance. I am currently waiting for TopRent's clarification regarding this matter. Show less

Never book with these guys. Told me via phone that I could pay the depoid with debid card. Ones there it wasnt possible. To rent the car they told me to take the most expensive insurance pack (100 euro or so) and after I could do the deposid by depid card. Now more then a month later I am still waiting to get the deposid back. But they always have other excuses. Very bad company. Also unfriendely and slow workers at the pick up. Show less

I would not recommend TOPRENT based on my experience.I rented a car from TOPRENT at Kaunas Airport in May 2026. After my rental ended, the company charged my credit card €580 for alleged damage without providing any evidence. The invoice simply stated there was a "dent" and included no photographs, inspection report, or explanation of how the damage was linked to my rental.After I disputed the charge and requested evidence, TOPRENT admitted that the charge had been made in error and agreed to refund the money. Unfortunately, this was only the beginning of a lengthy and frustrating process.Over the following weeks, I received a series of contradictory emails. At various times, I was told that:the refund was being processed;the refund had already been sent;the refund had been sent on a specific date;the refund had been processed but no proof could be provided;the refund had not actually been sent due to another "mistake";the refund had been approved but was still waiting for someone to execute the payment.Every time I contacted customer service, I received a different explanation. Despite repeated assurances that the refund would be completed "within a few days," I had to wait several weeks before my money was finally returned.To make matters worse, because the refund was delayed for so long, I incurred additional interest charges from my credit card provider. I also lost money due to exchange rate differences between the original charge and the delayed refund. TOPRENT refused to reimburse either of these losses, even though they resulted directly from their mistake and the prolonged delay.The customer service throughout this process was disappointing. While staff repeatedly apologised, they were unable to provide accurate information or realistic timelines, and they repeatedly gave incorrect updates about the status of my refund.Mistakes can happen, but what matters is how a company resolves them. In my case, the handling of the dispute, the lack of transparency, the conflicting information, and the excessive delay in returning my money left me with very little confidence in TOPRENT.I hope TOPRENT improves its claims handling and customer service so that other customers do not have a similar experience. Show less