TOP RENT - You deserve the best!

Absolutely horrible experience with this company. I got scammed and left with no vechicle to start our family holidays in Kaunas. Me and my 2 little boys got stuck for 1 hour waiting to collect a car. Later, when I finally got to the counter, I was refused a car hire even when I got all required documentation and followed all terms and conditions. "Toprent" agent made up a new requirement for the driving licence must not to expire in the next 6 months. Agent refused to issue the car or offer alternative solution. All this caused huge amount of stress and financial loss to me and my family. I do not recommend the Toprent, take care. Show less

Updating my review as this company has just mocked me in mid day light. I have rented again as had a good experience before. Little did I know. I needed to extend my stay so I rang to extend rent. They had no problem with that but I later realised I needed insurance too which was not included with extension. I rang again to hold with the rent. Then I found that renting as new account is more cost efficient and insurance included than extending so I returned vehicle on time frame. However I was told that money already been deducted from my card for extension and they told it will be refunded. I have presented them with all documentation that car was returned. After long communication they have admitted the mistake and promised that refund will be issued. As of today is almost 4 month but no money received. Be aware as they are quick to take your money but no refunds. Show less

No tenían el coche manual que había contratado con Booking, decía el dependiente que solo tenía automático.No me llevé el coche que yo no había contratado. Fui tratado con falta de respeto por un impresentable. En fin...gentuza te puedes encontrar en cualquier lugar. Show less

Jei norit likti be automobilio mažiau nei 24 valandas prieš - rinktinės juos:)Labai nusivyliau TOPRENT paslaugomis ir aptarnavimu. Penktadienį rezervavau automobilį, gavau patvirtinimą, o šeštadienį sulaukiau skambučio, kad savaitgalį atsiėmimas iš Kauno stoties negalimas. Man buvo pasiūlyta atsiimti automobilį Kauno oro uoste. Paaiškinau, kad man tai netinka, tačiau siūliau sumokėti papildomai, jei automobilis būtų pristatytas į mano nurodytą vietą, tačiau vadybininkė atsisakė bet kokio kompromiso.Paprašius kompensuoti kelionės išlaidas arba pritaikyti nuolaidą užsakymui, vadybininkė pažadėjo perskambinti, tačiau taip ir nesulaukiau atsakymo. Po 3,5 val. gavau laišką į el. paštą su pranešimu, kad rezervacija atšaukta.Labai nuvylė neprofesionalus požiūris ir atsakomybės vengimas. Ne tik neišsprendė problemos, bet ir sugadino savaitgalio planus. Nerekomenduoju. Show less

Standing here for 30minutes already, waiting for an employee to come. Called the phone number and they said they were waiting but we didn't show up (flight was delayed). Seriously? Is there no such thing as Internet to look the flight times up? Just incredible Show less

Be very cautious with this company. They literally withheld my deposit, which I was supposed to get back. I followed all the instructions and met every term required, even going as far as paying out of pocket to have the car washed and returned in perfect condition. Despite doing everything right, when we tried to raise the issue, they ignored us completely and kept repeating that the deposit would be returned. It's been months, and we've still received nothing. Absolutely unacceptable Show less